Optimizing the patient-provider relationship.
A multi-component curriculum teaching communication skills
to improve patient-centered care.
> Self-Learning Educational Videos
Educational videos are learning tools that can teach the sophistication and complexity of the medical interview.
Our most recent educational video series:
Communication 101
A video approach to help clinicians rapidly convey key clinical messages to patients with Disorders of gut-brain interaction (DGBI).
This program is an innovative video learning tool for clinicians who work with patients having Disorders of Gut-Brain Interaction (Functional GI Disorders).
It leverages the expertise of 15 thought leaders in neurogastroenterology to demonstrate how they educate patients with DGBIs on the most common clinical issues that arise in the course of a clinical visit.
After reviewing Communication 101, you will be able to:
- Help your patient quickly understand their symptoms, disorders and proper treatments
- Cover a wide variety of complex topics clearly, thoroughly and concisely
- Maximize the likelihood that your patients will be satisfied knowing what they have and how they will be treated
Included are 32 educational discussions, covering 11 content categories. Some of the topics may seem difficult to explain to a patient. Therefore, our experts approach each video demonstration with full knowledge of the content and provide the clinical expertise to interpret the information clearly and concisely using practical communication methods. The interviews are brief, only 3-8 minutes, and include a detailed written statement describing what was said and why. For some topics, more than one clinician demonstrates their approach so the learner can select which method best fits their style.
Communication 101.5
After reviewing Communication 101.5, you will be able to:
- Understand complex underlying interpersonal dynamics leading to confrontative encounters
- Understand the patient’s perspective
- Learn how to offer empathy, negotiate and set boundaries to achieve the intended results
- Apply methods to address both patient and doctor concerns
- Maximize the likelihood of establishing patient and doctor satisfaction and a mutually agreed plan of care
- Help the patient leave the office trusting and satisfied with the plan of care
Communication 202
Offers a deeper understanding of GI illness through a patient centered approach through 6 clinical visits, each containing four components that illustrate:
- An ineffective interview
- An effective interview
- The patient’s perspective of these interactions
- A detailed step by step critique of the interview process
This approach demonstrates methods to improve patient centered care, psychosocial assessment, and shared decision making, which ultimately optimizes the patient-provider relationship. These video vignettes serve as templates to explore in greater depth the patient’s concerns and behaviors, and at a deeper level the meaning of the illness that drives the clinical presentation.
Communication 202 provides not only the basics of interviewing skills such as active listening, providing empathy and negotiating treatment, but it also offers techniques to manage deeper clinical issues: identifying hidden agendas, emotion handling of anger and sadness, implementing shared decision making, addressing drug seeking, and identifying and successfully managing factitious illness, early trauma, unresolved grief and other complex clinical issues.
> Educational Workshops for Faculty and Trainees at Medical Centers
We conduct workshops on-site to teach our effective communication methods at major medical centers using a variety of learner-centered methods: lectures, video discussion, role play, and small group facilitation. The learners identify the areas of greatest need and we structure the program accordingly.
> Symposia, Satellite Symposia, and Webinars
We develop symposia for gastroenterologists, trainees, mid-level, and allied health care practitioners. Examples can be seen at bit.ly/2qfcdo8. We have also published articles in highly rated peer review journals to demonstrate the impact of effective communication for patient and clinician. Go to this link to access our publications in Gastroenterology and an accompanying video bit.ly/2KprU9h.
> Publication Guidelines on Communication (Rome Working Team Report)
The Foundation successfully publishes working team reports in high quality peer reviewed journals on a variety of topics over the last year. Over the next year we will develop a working team report that includes an evidence-based review on how to communicate effectively with their patients to improve clinical outcomes.
> Train the Trainers: 1-½ Day Intensive Seminars to Recruit Future Faculty
We have provided 1.5 day intensive seminars for university-based medical faculty interested in improving their skills by teaching more effective patient-provider communication. This training will help us to expand the impact of our methods to thought leaders who already provide the most up to date knowledge involving complex case discussions, and will then go on to serve as facilitators for future communication skills programs. Visit bit.ly/2s4U6Td to see what it is like in our program developed for the AGA.
> Visiting Scholar Preceptorship Program
For many years, and from all over the world, gastroenterologists, trainees, psychologists, and mid-level providers have visited the practices of Rome Board members to be precepted on DGBI and also learn communication skills. The Rome Foundation Visiting Scholar Program is a great way for researchers and clinicians to engage with key leaders and learn not only about advanced research techniques and patient-focused care but also advanced communication skills . Faculty spend two to three days on site. This program is critical in developing the next generation of providers in becoming skilled communicators and exceptional physicians managing and treating patients with DGBI.
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