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To continue to the post test and evaluation, you must watch the video below in its entirety. Upon submission, a CME certificate will be generated.

Release date: 11/18/2020

Expiration date: 11/18/2021

Course Description

This CME activity covers the key elements of good provider/patient communication to optimize patient care, decrease burnout, and increase provider and patient satisfaction.

Target Audience

This activity is designed to meet the educational needs of all patient-facing health care professionals, including physicians, physician assistants, nurse practitioners, dieticians, and psychologists.

Learning Objectives

Upon completion of the educational activity, participants should be able to:

  • Practice active listening
  • Recognize the patient’s body language–and their own
  • Exhibit greater empathy
  • Increase patient satisfaction

Criteria for Success

In order to receive credit, participants should watch the entire video. Once you have watched the video, you will continue to the post test and evaluation. You must answer 3 out of 3 post test questions correctly.  A certificate will generate upon submission of the post test and evaluation.

If you have questions about this CME activity, please contact AKH Inc. at

CME Credit provided by AKH Inc., Advancing Knowledge in Healthcare


This activity has been planned and implemented in accordance with the accreditation requirements and policies of the Accreditation Council for Continuing Medical Education (ACCME) through the joint providership of AKH Inc., Advancing Knowledge in Healthcare and The Rome Foundation. AKH Inc., Advancing Knowledge in Healthcare is accredited by the ACCME to provide continuing medical education for physicians.

AKH Inc., Advancing Knowledge in Healthcare designates this enduring activity for a maximum of 1.0 AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Physician Assistants

NCCPA accepts AMA PRA Category 1 Credit™ from organizations accredited by ACCME.

Commercial Support

This activity is not supported by an educational grant.

Faculty Disclosures

  • Douglas A. Drossman, MD has no relevant financial relationships to disclose.

Planner Disclosures

  • Dorothy Caputo, MA, BSN, RN – Lead Nurse Planner of AKH has nothing to disclose.
  • AKH Staff and Planners have nothing to disclose.
  • The Rome Foundation Staff and Planners have nothing to disclose.


It is the policy of AKH Inc. to ensure independence, balance, objectivity, scientific rigor, and integrity in all of its continuing education activities. The author must disclose to the participants any significant relationships with commercial interests whose products or devices may be mentioned in the activity or with the commercial supporter of this continuing education activity. Identified conflicts of interest are resolved by AKH prior to accreditation of the activity and may include any of or combination of the following: attestation to non-commercial content; notification of independent and certified CME/CE expectations; referral to National Author Initiative training; restriction of topic area or content; restriction to discussion of science only; amendment of content to eliminate discussion of device or technique; use of other author for discussion of recommendations; independent review against criteria ensuring evidence support recommendation; moderator review; and peer review.

Disclosure of Unlabeled Use and Investigational Product

This educational activity may include discussion of uses of agents that are investigational and/or unapproved by the FDA. Please refer to the official prescribing information for each product for discussion of approved indications, contraindications, and warnings.


This course is designed solely to provide the healthcare professional with information to assist in his/her practice and professional development and is not to be considered a diagnostic tool to replace professional advice or treatment. The course serves as a general guide to the healthcare professional, and therefore, cannot be considered as giving legal, nursing, medical, or other professional advice in specific cases. AKH Inc. specifically disclaim responsibility for any adverse consequences resulting directly or indirectly from information in the course, for undetected error, or through participant’s misunderstanding of the content.

Required hardware/software:

  • A computer with an internet connection
  • Internet Browser: Internet Explorer 7.x or higher, Firefox 4.x or higher, Safari 2.x or higher, or any other W3C standards compliant browser
  • Other additional software may be required such as PowerPoint or Adobe Acrobat Reader


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